Case study
One platform for every site record
A configurable field data platform for a UK utilities contractor that wanted the capability in-house. RGA led the client’s own team through the build, and the platform is theirs — owned, hosted and run by the client, built up over five years of daily service, with around 200 people capturing 25,000 records a month.
The challenge
Utilities and construction sites run on records: inspections, site diaries, quality checks, safety observations, waste documentation. Kept on paper and in spreadsheets, those records arrive late, live in silos and are hard to evidence — and every new form means another template, another point solution, or another development project. The people capturing them work outdoors, in gloves, in poor signal, and the record-keeping has to survive those conditions.
Our approach
We built a configurable platform where new digital forms are stood up through configuration in hours — inspections, diaries, quality records — with every entry carrying its author, time, location and photographic evidence.
It is built for site conditions: capture on phones and tablets, signatures on the device, and work that continues through poor signal. Field observations carry a severity and an owner, and are tracked through to closure.
The client wanted this in-house from the start — control of the platform, and the capability to build and extend it. RGA led the client’s own team through the build, carried much of the engineering, and left behind a capability that now runs and extends the platform without us.
Outcomes
- Five years in continuous daily service
- Around 200 site and office users capturing 25,000 structured records a month
- One platform serving three group businesses
- New forms configured and released in hours, with no development cycle
- Reporting and management information drawn from the same structured data
- Built by a client team led by RGA — owned, hosted and run in-house
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